By using OneTouch you agree to these terms. Please read them carefully. If you don’t agree, please don’t use the service.
1. Acceptance
These terms apply to everyone who uses the OneTouch website or app (“the Service”). We may update them; continuing to use the Service after a change means you accept the new terms.
2. The Service
OneTouch lets organisations send messages to their contacts by Email, SMS, Telegram and KingsChat. It includes collections and contact imports, join links and QR codes, scheduled broadcasts, birthday greetings, email designs, AI translation, saved messages and a broadcast log.
3. Your account
- Give accurate information and keep it up to date.
- Keep your password private. You’re responsible for what happens under your account.
- Tell us straight away if you think someone else has used your account.
4. Plans, tokens and payments
- Plans are paid in Espees, monthly or yearly, and include tokens each month.
- Sending uses tokens at the rates shown before you send. You’re charged only for messages that were delivered to the provider.
- Unused tokens carry over while your plan is active. If your plan ends and isn’t renewed within 7 days, all remaining tokens (including topped-up tokens) are cleared. We alert you 3 days before your plan ends and again when it ends.
- Email templates you buy are yours to use for as long as your account is open.
5. Acceptable use
You must not use OneTouch to:
- send spam, or messages to people who haven’t agreed to hear from you;
- send anything illegal, harmful, hateful, misleading or fraudulent;
- pretend to be another person or organisation (including through a Sender ID);
- upload contact lists you weren’t allowed to collect;
- try to break into, overload or disrupt the Service.
We may suspend an account straight away if it breaks these rules.
6. Contact data and consent
You’re responsible for the contacts you add. By adding them you confirm you have their consent, you follow the data-protection and anti-spam laws that apply to you, and you will honour unsubscribe requests (OneTouch adds an unsubscribe link to every email for you).
7. Content and ownership
OneTouch’s design, code and brand belong to OneTouch. You own your messages, designs and contact data, and you let us process them only to provide the Service.
8. Delivery and liability
Messages are delivered through third-party networks (email, mobile networks, Telegram, KingsChat), so we can’t guarantee every message arrives or arrives on time. As far as the law allows, OneTouch isn’t liable for indirect or consequential loss, and the Service is provided “as is”.
9. Ending your use
You can stop using OneTouch at any time. We may suspend or close accounts that break these terms. After an account is closed, its data may be deleted after 30 days.
10. Disputes
We’ll try to resolve any disagreement in good faith first, before any formal steps.
11. Contact
Questions about these terms? Email admin@httn.org.