Privacy Policy

1 Who We Are

OneTouch is a multi-channel broadcast notification platform that allows organizations to send messages via KingsChat, WhatsApp, SMS, Email, and Web Push from a single dashboard.

When we say "OneTouch", "we", "us", or "our" in this policy, we are referring to the OneTouch platform and its operators.

2 What Information We Collect

We collect the following types of information:

• Account information — your name, email address, and password when you register
• Contact data — names, phone numbers, email addresses, and KingsChat IDs of contacts you upload to your collections
• Broadcast data — messages you compose and send, including scheduled broadcasts and templates
• Usage data — pages visited, features used, and login timestamps
• Technical data — browser type, IP address, and device information

3 How We Use Your Information

We use the information we collect to:

• Provide and operate the OneTouch platform
• Send broadcasts on your behalf to your uploaded contacts
• Maintain your account and authenticate you securely
• Improve platform performance and fix technical issues
• Send you important service notifications and updates
• Comply with legal obligations

We do not sell, rent, or trade your personal information or your contacts' data to any third party.

4 Contact Data Responsibility

When you upload a list of contacts to OneTouch, you are responsible for ensuring you have the legal right to communicate with those individuals. This includes:

• Having obtained proper consent from your contacts to receive messages
• Complying with applicable anti-spam laws in your region
• Honouring any opt-out or unsubscribe requests from your contacts

OneTouch acts as a data processor on your behalf for contact data. You remain the data controller.

5 Data Storage & Security

Your data is stored on secured servers. We take reasonable measures to protect your information including:

• Secure HTTPS connections for all data transmission
• Access controls limiting who can view your data
• Regular backups to prevent data loss

No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6 Data Retention

We retain your account and broadcast data for as long as your account is active. If you delete your account, your data will be removed within 30 days, except where we are required to retain it by law.

Broadcast logs are retained to provide you with a history of your activity.

7 Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your contact collections as CSV
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8 Cookies

OneTouch uses session cookies to keep you logged in while you use the platform. We do not use tracking cookies or advertising cookies. Your dark mode preference is stored in your browser's local storage.

9 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of OneTouch after changes constitutes your acceptance of the updated policy.

10 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: